PRIVACY POLICY
Your information,
Your information,
handled with care
What FACODES Hair Care collects when you shop with us or talk to us, why, who sees it, and the choices you have. Written for how we actually work: orders and payments go through WhatsApp and bank transfer, and there are no accounts or card payments on this site.
Last updated 28 October 2026In short
We only collect what we need to take, deliver and support your order.
Your cart and details stay in your own browser until you choose to send your order.
We never sell your information, and we don’t use advertising or tracking cookies.
You can ask to see, correct or delete your information at any time on WhatsApp.
1 · WHO WE ARE
About us
The business responsible for your information.
- FACODES Hair Care
- We sell herbal hair care, hair accessories and hair consultations from Benin City, Edo State, Nigeria.
- We decide how your personal information is used, which makes us the data controller under the Nigeria Data Protection Act 2023.
- Contact us on WhatsApp at 0816 412 5009 about anything on this page.
2 · WHAT WE COLLECT
What we collect
Only what comes to us when you order, pay or message us, plus basic technical data needed to run the site.
- When you order
- Your name, phone number, delivery address or choice of pickup, any note you add, and the products, sizes, colours and quantities in your order. These reach us when you send your order on WhatsApp.
- When you pay
- We don’t take card payments on this website. When you pay by bank transfer we see the details on your receipt and our bank statement, such as the sender’s name, bank and amount.
- We will never ask for your card number, PIN, password or one-time code.
- When you message us
- What you tell us on WhatsApp, including any details or photos of your hair that you choose to share for a consultation or product advice.
- The hair quiz
- Your answers stay in your browser. They only reach us if you choose to send them on WhatsApp.
- When you visit the site
- Our hosting provider records basic technical information, such as your IP address, browser type and the pages requested, to deliver the site and keep it secure.
- The site loads its fonts from Google Fonts, so Google receives your IP address when a page loads.
3 · ON YOUR DEVICE
What stays in your browser
Some things are saved on your own device so the site remembers them. They are not sent to us.
- Saved in your browser
- Your cart, the delivery details you type in the cart, the product you last looked at, and the days you tick in the ritual tracker are kept in your browser’s storage so they are still there when you come back.
- This stays on your device until you choose to send your order. You can remove it at any time by emptying your cart or clearing this site’s data in your browser settings.
- No tracking
- We don’t use advertising cookies, analytics tools or tracking pixels on this site.
4 · HOW WE USE IT
Why we use it
Each use, and the lawful basis for it under the Nigeria Data Protection Act.
- Your order
- To confirm, pack and deliver your order, or arrange pickup, and to contact you about it. Basis: to carry out our agreement with you.
- Payments and records
- To confirm your payment, pay refunds and keep the sales records the law requires. Basis: our agreement with you, and legal obligations such as tax and accounting.
- Advice and consultations
- To answer your questions and give hair care advice. Basis: our agreement with you, and your consent for any photos of your hair, which you can withdraw at any time.
- Returns and complaints
- To handle returns, refunds and complaints. Basis: our agreement with you, and legal obligations.
- Keeping the site running
- To deliver the website and keep it secure. Basis: our legitimate interest in running a safe website.
- News and offers
- To tell you about new products or offers, only if you have said yes. Reply “stop” at any time and we will stop.
- What we never do
- We don’t sell your information, and we don’t make automated decisions or build profiles about you.
5 · WHO SEES IT
Who we share it with
Only the people and services needed to serve you.
- Delivery riders and couriers
- Your name, phone number and address, so they can deliver your order.
- Banks
- To receive your payment and, if needed, send you a refund.
- Service providers
- WhatsApp (run by Meta) carries our messages, Netlify hosts this website, and Google provides the fonts. Each handles data under its own privacy terms.
- When the law requires
- We may share information with the authorities if the law requires us to.
6 · OUTSIDE NIGERIA
Storage abroad
Some of the services we use keep data on servers outside Nigeria.
- Where it is stored
- WhatsApp, Netlify and Google may store or process data outside Nigeria. These are established providers with their own data protection safeguards, and we only share what each of them needs.
7 · HOW LONG
How long we keep it
We keep information only as long as we need it.
- Order and payment records
- For as long as we need them to complete your order and handle returns, and then for as long as tax and accounting rules require.
- Chats and photos
- Only as long as we need them to serve you. Ask us and we will delete them sooner, unless we still need them for an open order or a legal reason.
- Browser storage
- Until you clear it.
8 · SECURITY
Keeping it safe
The steps we take, and the limits of any system.
- What we do
- Only the FACODES team members who handle orders can see your information, and the phones and accounts we use are protected with locks and passwords.
- No method of sending or storing information is completely secure, so please never send us card numbers, PINs or passwords.
9 · YOUR RIGHTS
Your rights
Under the Nigeria Data Protection Act 2023, you can:
- What you can ask for
- Know how your information is used (this page).
- Get a copy of the information we hold about you.
- Correct information that is wrong or out of date.
- Ask us to delete your information.
- Ask us to limit or stop using it, including for news and offers.
- Withdraw your consent at any time.
- Ask for your information in a form you can take elsewhere.
- Not be subject to decisions made only by automated means (we don’t make any).
- How to ask
- Message us on WhatsApp at 0816 412 5009. We may ask you to confirm who you are first, and we will respond without unnecessary delay.
10 · CHILDREN
Children
Our products and consultations are for adults, or for children with a parent or guardian.
- Our approach
- We don’t knowingly collect information from children without a parent or guardian. If you think a child has sent us information, tell us and we will delete it.
11 · OTHER SITES
Links to other sites
Instagram, TikTok and WhatsApp have their own rules.
- Their policies apply
- When you follow a link to Instagram, TikTok or WhatsApp, that service’s own privacy policy applies to what you do there.
12 · COMPLAINTS
Complaints
We want to put things right.
- Talk to us first
- If you are unhappy with how we have handled your information, message us on WhatsApp and we will try to fix it.
- The regulator
- You can also complain to the Nigeria Data Protection Commission (NDPC), the national data protection regulator: ndpc.gov.ng.
13 · CHANGES
Changes to this policy
When things change, this page changes too.
- Updates
- If we change how we use your information, we will update this page and the date at the top. Big changes will also be mentioned on our WhatsApp and social pages.
- Contact
- FACODES Hair Care, Benin City, Edo State, Nigeria. WhatsApp 0816 412 5009.